Frequently asked questions
The most common questions, answered straight.
Last updated: July 2026
Orders and delivery
- How long does delivery take? — 2 to 6 business days in the EU, depending on the country.
- Can I track my order? — Yes, you'll receive an email with tracking when we ship.
- What if my order doesn't arrive? — Contact us at mydotchi@gmail.com and we'll sort it out.
- Can I change the address after ordering? — Only within the first 2 hours. Write to us immediately.
Returns and exchanges
- How many days do I have to return? — 14 days, no reason needed.
- Who pays for return shipping? — The customer, unless the product is faulty.
- How do I return? — Write to mydotchi@gmail.com with your order number.
- When do I get my refund? — Within 14 days of us receiving the return.
Payments
- What payment methods do you accept? — Cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay.
- Is it safe to pay on the site? — Yes, we use Shopify Payments with SSL encryption and 3D Secure.
- Do prices include VAT? — Yes, all prices include VAT at the applicable legal rate.
Cashback
- How does cashback work? — You get 5% of every purchase as store credit.
- Does the credit expire? — Yes, you have 90 days to use it.
- How much credit can I use per purchase? — Up to 50% of the next purchase value.
- How does the referral program work? — Your friend gets €5 on their first order (min. €30) and you get €5 when they buy.
Products
- Are the products original? — Yes, we only work with verified EU suppliers.
- Do they have a warranty? — Yes, a legal 2-year warranty on all products.
- Do products have CE certification? — Yes, all electronic products comply with EU legislation.
Account and personal data
- Do I need to create an account? — No, you can checkout as a guest.
- How do I delete my data? — Write to mydotchi@gmail.com and we'll handle it.
- Do you share my data? — Only with carriers and payment providers, never with third parties for marketing.